At AEVREN, we aim to process and deliver your order as quickly and safely as possible.
Order Processing
Orders are typically processed within 1–3 business days after your order has been confirmed. Orders placed on weekends or public holidays may be processed on the next business day.
Estimated Delivery Times
Estimated delivery times after dispatch are:
- Australia: 5–10 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary due to your location, courier delays, public holidays, customs, or other circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow some time for tracking information to update after dispatch.
Incorrect Shipping Address
Customers are responsible for ensuring their shipping information is correct before completing an order. If you notice an error, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.
Lost or Delayed Packages
If your order is significantly delayed or you believe your package has been lost, please contact us and we will assist you in investigating the shipment with the courier.
Customs & Import Charges
International customers may be responsible for customs duties, taxes, or import fees charged by their country. These charges are not included in the product or shipping price unless stated otherwise.
Questions About Shipping
If you have any questions about your order or delivery, please contact AEVREN through our Contact page.